Last updated October 29, 2026
Privacy Policy
This policy explains what PlowDesk collects, why, and the choices you have. It applies to the PlowDesk website, the homeowner marketplace and the crew software.
What we collect
- Account details: your name, e-mail address and password (or your Google sign-in).
- Requests from homeowners: your name, phone number, service address and the service you asked for. We share these only with the crew you send the request to.
- Business details from snow companies: business name, service area, prices, crew members, customers, jobs, photos and invoices you add to your desk.
- Basic usage data: pages visited, device and browser type, used to keep the service working and to improve it.
How we use it
- To run the marketplace: show crews that serve your area and deliver your request to them.
- To run the crew software: dispatch jobs, store photo proof, send invoices and booking alerts.
- To send messages about your account, requests, jobs and invoices.
- To keep PlowDesk secure and prevent fraud and abuse.
Payments
- Subscription payments are processed by Stripe. PlowDesk never sees or stores your full card or bank account number.
Who we share it with
- The crew you send a request to, and the homeowners a crew chooses to serve.
- Service providers that host the app, process payments and deliver e-mail or text messages, only as needed to run PlowDesk.
- Authorities, when the law requires it.
- We do not sell your personal information.
Your choices
- You can view and update your account details at any time.
- You can delete your account yourself in Settings, or ask us through the support chat on any page or by e-mail at hello@theplowdesk.com.
- Snow companies are responsible for the customer data they add to their desk.
Keeping data safe
- Data is sent over encrypted connections and access is limited to the people who need it. No system is perfectly secure, so please use a strong password.
Children
- PlowDesk is not meant for children under 13, and we do not knowingly collect their information.
Changes
- If we change this policy, we will update the date at the top of this page.